We were charged extra for after hrs drop off, when it was UHaul who changed our drop off location.
EVELYN S
Bend Southside Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bend, OR 97702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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no one was there when I arrived. phone was not answered. waited 15 minutes, fellow finally showed up.
JAMES MRalph was very pleasant to work with it was an excellent customer relation and experience he's the man
CHRISTOPHER RAll went well. I wasn't happy that I was charged $20 for afterhours fee. I called the office and asked. His response was that we didn't check in online for vehicle drop-off. I either don't recall him mentioning that, but I do recall asking him if they are open on Sunday and he said, NO. He instructed to just drop off the keys in the box and with his Ring system he will confirm our drop-off and time. It was returned earlier than planned. If possible, I would like the $20 credit back.
JEAN DMy experience with the U-Haul coordinator assigned to my reservation at the destination was equally frustrating and unhelpful. Initially, the original coordinator assured me that extending my 2-day reservation would not be an issue, as long as I maintained daily communication to request the extra days. I diligently followed this advice and even confirmed with the destination coordinator that there would be no additional charges for the extension. However, upon reviewing my receipt, I was shocked to find that I had been charged for those extra days. When I reached out to the coordinator for an explanation, her response was dismissive and unaccommodating. She simply told me to call back on Monday to speak with someone else. Overall, I would rate this experience an "F" and will certainly be exploring other options for my upcoming move.
phillip F