My experience with the U-Haul coordinator assigned to my reservation at the destination was equally frustrating and unhelpful. Initially, the original coordinator assured me that extending my 2-day reservation would not be an issue, as long as I maintained daily communication to request the extra days. I diligently followed this advice and even confirmed with the destination coordinator that there would be no additional charges for the extension. However, upon reviewing my receipt, I was shocked to find that I had been charged for those extra days. When I reached out to the coordinator for an explanation, her response was dismissive and unaccommodating. She simply told me to call back on Monday to speak with someone else. Overall, I would rate this experience an "F" and will certainly be exploring other options for my upcoming move.
phillip F
Bend Southside Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bend, OR 97702
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Customer Reviews
- 4.5 Average Customer Rating
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Great service, convenient and friendly!
Mallory FThese people are CROOKS and I will DEFINITELY be reporting them to BBB, Bend Chamber of Commerce and friend, family and all over social media. They ATTEMPTED to steal $30 from me - $20 for a RIDICULOUS AND NOT VERBALLY DISCLOSED $20 for dropping the keys in the return box and $10 for “cleaning” an absolutely SPOTLESS truck I returned (I have pictures!!) SHAMEFUL, UNETHICAL AND REPORTABLE!!!
KEVIN KIt is hard to rate this location as it was dropped off on a weekend when the business was not opened. There could have been better signage to provide clear direction on where to park vehicles. We ended up parking along side other UHaul vehicles but it required us to pop over a curb to park it in a gravel area. There were not any personnel available to speak with so we ended up using the Online return process. All in All the process was not bad and similar to other locations that we have dropped off equipment.
Paul RTwice this year, both times excellent
SCOTT A