My original reservation was not available when I arrived at the location That dealer was able to locate another transport and transferred the reservation. However, when arriving at the second location, a few miles away, it was closed and I had to wait 30-45 min for someone to appear, and that was after several telephone calls back and forth. Once the person arrived, all went well. She was helpful and courteous. In my opinion, the better way to have handled this situation would have been for the original dealer to have located the replacement transport and have it brought to that location, rather than have the customer jump through all these hoops.
ANDERSON W
Davids Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Benton, AR 72015
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Customer Reviews
- 4.5 Average Customer Rating
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I was able to return the u-haul to this location Saturday afternoon when I was done instead of having to wait to Monday. They have a drop box. Even better someone was there meeting someone there that worked there. Very easy to rent here. Highly recommend.
CHRISTINE FLeaving Arkansas. Painless drop-off and very friendly service with a smile.
PHILLIP DBe able to get more two wheel dollies. You should be thankful for the service and courtesy of the employees at this U-Haul center. Fir the quickest and most polite renting and returning the vehicle. I will most definitely be using this U-haul center and service again. I thank you for the help and courtesy from employees.
Tracy FTo rent:No one was at location. Had to call phone number to make arrangements. Next on day before pick up, received call that the unit I had reserved 3 weeks prior was not available. Was told I could go to the next town and pick 1 up. I could Not do that on my time schedule. Could not get it. Out of desperation I suggested to you a different type of unit. And was able to get something. Return was to be at exactly 3pm the next day. When I returned to business at exactly on time, again No one was there. I had to wait around and finally called the number on the window and advised them I had to get back to the moving location I was at . Finally after I had waited 25 minutes some one came and unhooked the unit. It was 98 degrees for the 2nd day. Another customer had driven up wanting to see an agent also. I must also add that the business was very messy, dirty, and very unpleasant. I won't go back or recommend David's U Haul in Benton, AR. The entire move that I had planned for over a month would have been totally disrupted if I couldn't have gotten some kind of U Haul.
ALICIA R