This man was horrendous. I had done the reservation online and just needed to pickup (after my original location was switched due to lack of truck I had picked initially) and it still took him almost an hour to get us in the vehicle. He blamed it on “lack of training by uhaul.” He called the system “retarded,” and then he said he assumed my boyfriend was driving the truck to which I inquired why he thought that and he said it was because I was “the girl.” He then charged us over double the price I was quoted. We think he canceled my initial reservation and just created a new one. He doubled the price of the insurance I had picked initially, doubled our days, and almost tripled our mileage needed. Why? Who knows. We didn’t ask for that. He also changed our drop off location. The only positive- Uhaul customer service was excellent in trying to rectify the situation.
Riley M
Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bentonville, AR 72712
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Everything was very organized and very easy to rent from this location. Highly recommend!
SCOTT WGreat manager who checked me out. Nice man.
TODD MFree dolly
Dillon SI specifically selected NOT to include the goddman SAFEMOVE insurance with my rental and yet it was ADDED ANYWAY! What the heck? I was surprised I did not have to sign that annoying waver at the register like always, but the guy just selected to charge me 50% more for my rental without telling me. I found out when I returned the trailer and got a bigger bill then expected. Thats a very sneaky and frustrating method to overcharge your customers! Shame on you!!
JAY L