Topped off the gas, parked, and returned the key to the location personnel. For the past 2 weeks I've been getting messages and calls that the truck has not been returned, presumably because it was not entered back into the inventory system and I'm being warned of fees and penalties.
ANDREW S
BP Bethlehem
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bethlehem, PA 18017
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Rep wasn't on site and couldn't be contacted. Called the U-Haul phone number and was told to leave the trailer and go. Worked easy.
Ronald BCustomer service needs education. Be friendlier.
Lori HThe location where I picked up was a gas station. The person behind the counter was behind plexi glass and vape stuff. He spoke in broken english to me from his chair. He didn't seem too interested in getting up until he had to come outside while on the phone with someone from Uhaul. The place was dirty and smelled bad. The person working had no clue what to do and had to call someone to find out. Upon return, he said I should contact uhaul myself to let someone know I dropped off the trailer. Uhaul should really reconsider some of its franchisees.
Francis JThe attendant was not competent. He could not pull the reservation up on his phone. No computer. Then I had to give my information to him three times before he got it right. I told him my entire mileage would be 7 miles. Wouldn’t believe me, insistent putting 10. It took 35 minutes to get the key on an already paid reservation. Truck was fine. No issues. I returned the truck with logging 7 miles. I put in a gallon of gas. He wanted two gallons. I asked if the truck only gets 3.5 miles a gallon, well no. Then the man couldn’t provide me with a receipt of any kind and charged me for 10 miles not 7. Then he charged me twice for the rental entailing my having to call the main number to get it fixed but I have to wait three days to have the charge removed. Not good. He didn’t even stand up from behind the counter. Sat on a stool behind the plexiglass where it was hard to even hear him. 35 minutes! Disgrace.
LINDA W