The attendant was not competent. He could not pull the reservation up on his phone. No computer. Then I had to give my information to him three times before he got it right. I told him my entire mileage would be 7 miles. Wouldn’t believe me, insistent putting 10. It took 35 minutes to get the key on an already paid reservation. Truck was fine. No issues. I returned the truck with logging 7 miles. I put in a gallon of gas. He wanted two gallons. I asked if the truck only gets 3.5 miles a gallon, well no. Then the man couldn’t provide me with a receipt of any kind and charged me for 10 miles not 7. Then he charged me twice for the rental entailing my having to call the main number to get it fixed but I have to wait three days to have the charge removed. Not good. He didn’t even stand up from behind the counter. Sat on a stool behind the plexiglass where it was hard to even hear him. 35 minutes! Disgrace.
LINDA W
BP Bethlehem
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bethlehem, PA 18017
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
24hour convince for autodrop off, but guy there watched me but never said anything or offered help or even told me where to put it. I dropped off via phone instead.
Christopher S