Terrible customer service. The place that I picked up was filthy and they did not have my vehicle. I opted for a different truck and it took them over 30 minutes to set up my reservation, (that I had already set up on line). Then I asked about the storage and they said, you can go to Plymouth or do you want to go to a different place. I said, Plymouth is a bit far can you find something closer to Minnetonka. They set me up with a closer place that was not a Uhaul storage....HOW WOULD I KNOW THIS??? They obviously didn't know about your storage agreement, that I had signed up for. I've called multiple times and the last woman, Jodi Piette was extremely rude and basically called me a lier. She said I knew this wasn't a UHaul storage, again, how would I know? The attendant offered the place...l took it. He apparently did not know. Jodi said basically, not their problem bc it's not really their business, can't remember the name she used for the offshoot facility. The only reason I had to deal with this pick up facility is bc they didn't have my truck...not their fault, someone was late returning but by accepting a different truck they had to start all over with my reservation (took about 30 minutes bc they didn't know how to do the reservation). I believe, if you are sending your customers to someplace to pick up your truck they should be trained on how to deal with your customer. Also, truck had an issue with the side mirror, was screaming and whistling the entire 165 mile drive. I have a video of it if you would like to see.
MAUREEN D
Paradigm Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brainerd, MN 56401
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer relations!
SCOTT HOur pick up experience was fantastic. The trailer was well maintained and ready to go. They were very helpful and answered all of my questions.
Michael TExcellent on pick up and very helpful with dealing with the return location problems.
Daniel LAdd cruise control to your vehicles!
BRADY E