We reserved pickup for sat and return on sunday. The lady on the phone said they are closed on sunday but the app will give me a code. We did Not receive a code we sat on the side of the road for an hr. No one would answer the phone the wait time was 20 mins but no one ever picked up. We couldnt back up the road was busy. So we sat... and sat... very 😡
AARON S
Old Fannin Road Store & Lock
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brandon, MS 39047
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Good crew here. She caught the issue with my dolly not being given to me. She’s trying to help me correct the error.
Joshua COthing
DOROTHY HThe speedometer was way off. GPS said 55mph, speedometer said 70. GPS said 65, speedometer said 80. There were no dash lights, so I couldn't see it at night anyway. I returned the truck an hour early only to find no one there and the gate closed, despite the sign on the gate showing business hours as 9:00-4:00. No one has EVER answered the phone the many times I've called. I called the 800 number. It took them 15 minutes to find out the gate code. I finally got in and returned the truck. Then, I turned around to see the gate had closed. I was trapped in the heat for 45 more minutes. NO ONE could find a code for me to get out. That was a full hour of MY TIME, plus being out in the heat! Finally, the lady who was supposed to be there got back, saying she had a doctor's appointment. I get that, but put a sign on the gate, text customers who have rentals or SOMETHING. It was a HORRIBLE EXPERIENCE. I am NOT the type to blast businesses nor people on social media and I won't in this case either. But this was extremely unprofessional and I don't care if I ever hear the name U-Haul again!
KENNETH RIt was easy to get in and drop the truck. Got checked in and was on my way.
PAUL T