It's not the dealer's issue, but the corporation's issue. The online rental system is extremely slow and failure prone. My own experience ended with "something went wrong" and I could not get back to complete a rental. I called the dealer to see if they really had the dolly I needed and he said he had one, but it was reserved. Turned out it was reserved for me, so my online attempt did complete on the system without my knowledge. I went to get the dolly and waited about 30 minutes while the dealer had the similar system issues, trying by computer multiple times and via his phone app several times, finally completing the process so I could leave. For both of us, it was not user error, but system errors.
JEFFREY H
Kreneks Tractor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brenham, TX 77833
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Customer Reviews
- 5.0 Average Customer Rating
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I paid $107 for a 5x8 trailer rather than another location. Thats a high priced for that convenience. When the day came I was given instructions that my trailer was 45 minutes away. What a joke.
RUSSELL HVery efficient pickup and delivery at Krenecks Tractor. Equipment was clean and worked well. I am happy with the outcome.
TERRY CDropoff of super fast and friendly.
LANCE LFall quick service. Welcoming. Easy going.
WILLIAM J