The guy who ran the place had no idea how to check me in, so i had to try to use the app, but there was no internet connection there. i had to stand by the side of the road to get a hotspot, but even then i couldn’t find the option to initiate the pickup so i had to call customer service. but then again, the call kept breaking up and they couldn’t initiate the pickup on their end. Oh and I asked for the password to the shop’s wifi…but the owner didn’t even know what the password was. So after an entire hour, i was finally able to initiate pickup. and then dropping off was the same issue. it needed to know my location to be able to initiate drop off, but since there was no connection, it had no idea where i was. nonetheless i dropped off the vehicle and keys and waited to initiate drop off until i got home, but of course since i wasn’t on location, i couldn’t. so once again i had to call customer service and they were able to complete the drop off. Moral of the story, You’re on your own at Fritz, and picking up through the app is a terrible idea because if there’s no internet…you’re screwed.
Luke P
Fritz Quality Auto Body
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bridgewater, MA 02324
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Customer Reviews
- 3.5 Average Customer Rating
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Make sure the vehicle is cleaned. No personnel information is in the vehicle. Show genuine concern when this information is brought to your attention.
BRUCE NVery professional and patient, highly recommend
SUSAN ONo available spaces left to park the truck. No cell phone service to complete drop off process.
TROY MIt was an auto body repair shop. Employees were kind but it was clear this didn’t seem to be their specialty. Uhaul changed the pickup information at the last moment. Extremely frustrating. Also supplies (blankets I didn’t receive, but paid for)
JOHN R