Moving help is partnering with vendor who ditch customers at the last moment, Luxury Loaders in Bridgewater MA on 9th Nov refused at 11 th hour by stating that they don't work on Sunday , why was this not informed 3-4 days ago when the service was booked I am never going to recommend moving help to anyone after this experience. Customer service did not even compensate me for money had to overpay due this abrupt denial of service after UHaul charged money 5-6 days in advance. Pathetic and unprofessional service
RITESH S
Fritz Quality Auto Body
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bridgewater, MA 02324
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Customer Reviews
- 3.5 Average Customer Rating
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Good service.
Tracy SThe service was excellent, I have nothing to comment on.
Pierre BThe guy who ran the place had no idea how to check me in, so i had to try to use the app, but there was no internet connection there. i had to stand by the side of the road to get a hotspot, but even then i couldn’t find the option to initiate the pickup so i had to call customer service. but then again, the call kept breaking up and they couldn’t initiate the pickup on their end. Oh and I asked for the password to the shop’s wifi…but the owner didn’t even know what the password was. So after an entire hour, i was finally able to initiate pickup. and then dropping off was the same issue. it needed to know my location to be able to initiate drop off, but since there was no connection, it had no idea where i was. nonetheless i dropped off the vehicle and keys and waited to initiate drop off until i got home, but of course since i wasn’t on location, i couldn’t. so once again i had to call customer service and they were able to complete the drop off. Moral of the story, You’re on your own at Fritz, and picking up through the app is a terrible idea because if there’s no internet…you’re screwed.
Luke PMake sure the vehicle is cleaned. No personnel information is in the vehicle. Show genuine concern when this information is brought to your attention.
BRUCE N