Trailers parked in tall weeds.Craig J.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Brighton, MO 65617
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- 3.0 Average Customer Rating
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know that this letter will mean absolutely nothing to you or The U-haul company , but i am still going to let you know what i think and i will also be putting it on social media SHAME ON YOU!!!!!!!!!!!!!!!!! I'm sure glad that you are able to sleep at night by putting the blame back on the consumer and making it seem like they are overreacting to a real problem with the truck, that I know had some issues that you say didn't exist. I know I'm just a woman but I know when something isn't right.. I can tell you and your company DO NOT care about the consumer or the life of others on the road. You may tell yourself and the Uhaul company that there was nothing wrong with the truck but I know a truck should not shake you to death at 55 miles per hour fully loaded. Tires should not have a chunk out of them, I call your organization a bully and Arrogant just because you're a big company and you think you're above the consequences of your actions. BELIEVE ME when i say Your time is coming that you and your money will not be able to push aside such insidentences such as the one i had I'm sure you think this is all about money. Well sir you are sadly mistaken, This is about the safety of families and others who use your company, Not that it matters to you or the U Haul company but as for me and my family & friends we will not use your company again. Instead say we will be using donkeys if we have to because then we will at least know we are dealing with asses. I pray you all will be ready to be held accountable when something really does happen and you and u-haul cost a family the life of their loved one. Just because you don't want to have to make it right with a customer when they have a complaint. May God have mercy on you all SHAME ON YOU!!!!!!!!!!!!!! Thanks for making yourselves feel better by lying. Sleep wellGail C.
Equipment was not maintained and ready for pick up when customer arrived; therefore we delayed our trip because we had to travel out of our way to pick up a trailer. Not happy with U haulMelanie P.
Y'all charged me $15 for cleaning that should not have been on the bill. I will escalateMichael J.
I assume this is a newer dealer. The lady cashier didn't know how to do a return, not her fault though. The owner of the store came and did the return, he wasn't rude but just wasn't overly pleasant.GREGORY S.