Furniture dollys that were paid for were not on the truck. Still was charged for them.
Steven B
Heveners Cars & Trucks
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Buena Vista, VA 24416
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Customer Reviews
- 4.0 Average Customer Rating
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Please don’t change the location of pick up at the last minute
VICKIE HThe app was terrible and didn't work, it kept freezing when I was trying to check out the truck so I wasn't able to upload pictures before I left. The truck was mostly clean but there was some garbage left under both seats and in one of the door pockets.
Forrest SNothing the uhaul was clean and the people were very nice will definitely rent again
Martha LDear U-Haul, I am writing to express my disappointment with my recent rental experience. Unfortunately, it rained on the day of my trip, and I discovered water leaking into the truck. This resulted in damage to several of my belongings. While I understand that the rain itself is not U-Haul's responsibility, I believe the truck's condition was a contributing factor to the damage. I would appreciate it if you could investigate this matter further. Thank you for your attention to this issue. Sincerely, Mike M
Michael M