The chains kept falling off the trailer dragging on the street there was nowhere to hook the chains when the car wasn't loaded h&s automotive complaint about that when I did put the chains on the trailer they just kept falling off on me maybe suggest somewhere to hook them so that they don't drag on the street
BRUCE M
H&S Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bullhead City, AZ 86442
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RONALD WNo recommendations at this time.
lorrie gI recently returned my U-Haul on March 3, 2025, (Contract No. 24932536), and wanted to relay my experience to you. I took a 5x8 trailer from Bozeman, MT, to Bullhead City, AZ, and have felt particularly disturbed by what happened at the end of the experience. At the drop off location, H&S Automotive (2620 HWY 95, Bullhead City, AZ, 86442), the employee/manager who I interacted with left a very negative experience for myself. After some delay, the gentleman took the trailer off my truck's hitch, lifted it quite high in the air, and scratched the tailgate of my truck in multiple areas. Once finished, he shrugged and suggested that was it for the day. I merely pointed at the large gouges and discoloration on my truck's tailgate (as I was standing next to him through this whole interaction) and he proceeded to lick his finger, rub my tailgate's paint, and after seeing the scratch still visible said, "Go home and clean it. If it's still there, I'll have my body guy look at it." He then proceeded to walk off without me having said a word. I drive a (2023) Toyota truck, and simply put, trucks are meant for this sort of thing. I also happen to own a paint pen supplied by Toyota upon purchasing the truck. However, the displayed lack-of-respect, unprofessionalism, and insincere behavior has left a lasting impression since yesterday and I wanted to contact someone about this. I was appalled by this gentleman's behavior, and in the face of openly damaging my vehicle, simply walked away without even an apology. Truly, the worker acted as a scumbag. I would like to end by stating that this does not alter my opinion of the U-Haul brand. The young man who helped me when I picked up the truck was a hard worker and respectful employee---truly a great kid to work with. However, I wanted to notify someone of this incident, and I will be contacting H&S Automotive through Google Reviews and within the U-Haul feedback survey.
CHRISTOPHER BCheck if the tire is good first before giving it to the client.
MELANIE S