The U-Haul Van I picked up was dirty as hell and the dashboard says "Oil change required" every time when engine starts. The auto shop owner only poured more oil into engine when this issued was addressed. He didn't even bother to vacuum the driving seat, but only the copilot seat. When I rented it, they knew it was after hour return which was 9pm, so they showed me how to put the key in the box. Yet, the first receipt said 1 day rental when it was obviously 2 days. It also showed 300 miles that I anticipated, which also showed in miles included in the bottom. Today, the final receipt showed the extra miles fee was 38.22. I only drove, according the record, 278 miles. You charged me 2 days with extra miles, which didn't showed on the first receipt. However, I phoned your custom service, Your guy Steven said because I didn't send feedback on the first receipt there was nothing he could do. Dumping all faults on me doesn't make you right, and you called that custom service? According to Steven, he said i wasn't charged for extra miles but extra day. Though I didn't review the receipt, but I didn't do the data entry either! Steven can't do the math, then let me break it down for you: 38.22(extra miles) + 22(coverage) + 178(rental) + 2(Environmental Fee) + 5(Safe Trip Fee) + 4(fuel) + 31.40(tax) = 280.62 This is how much you charged me, 280.62 for 2 days, plus extra miles. You want to cheat, want to steal, that is fine by me. You can fool me once, but I won't give you another chance so you can fool me twice!
Tea Young
H&S Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bullhead City, AZ 86442
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- 4.0 Average Customer Rating
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they had two men to hook up trailer and ensure all was well.
mark golliherThe van was in need of an oil change
BARBARA HUBBARDThe additional equipment, like the moving dolly, never seems to be available at the time of pickup. It is not just this location either. I have used Uhaul several times over the years and the dollys for moving or cars are never coordinated properly. You need to fix this.
Hematology OncologyNEVER EVER USING U-HAUL AGAIN!!! RIP OFF WILL BE PASSING THE WORD AROUND TO EVERYONE!!!
Donna Hernandez