There was one staff person. After I parked in the lot with other trucks and went in to return, he said to move the truck to a different location, but gave no directions. I turned the truck around and went back in, and he wanted the key. I asked if he would check the millage or gas or anything. He did not ask questions or check the truck. I produced the contract - and he told me to keep it and drop off the key. I asked for the padlock key back which he provided without comment. I asked if it mattered that I was returning the truck earlier than the contract - he did not answer so I left. The employee followed me out and confronted me and asked a weird question about the office door, which made no sense to me - it was an old office, and I was one of two people doing business. I thought he was uninformative. I called Uhaul to report the truck dropped off, because I did not trust the employee.
WILLIAM L
Dekra
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burlington, NC 27215
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Customer Reviews
- 4.0 Average Customer Rating
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We were told to pick up at 8 am .We got the truck at approximately 9:30.The place was closed at arrival. HOUR and a half late.
TOMMY IJack and strap ratcheting needs lubrication.
James BCustomer service was TOP TIER at Dekra!!!! The MOD at the pick up location was PHENOMENAL as I knew nothing about figuring out estimated mileage or even size of truck I needed and he was very helpful and knowledgeable with that!!!
Toni RThis has been second time I been here. Very nice people
Maria M