Terrible customer service, bad communications. van was not cleaned on the inside and back taillight and turn signal on passenger side did not work. I have rented from Uhaul for many years and this was one of, if not the most, unpleasant, experiences I've had renting Uhaul equipment. (note: I returned the vehicle vacuumed and swept on the inside of cabin and the back interior, left it sparkling compared to what it was when I pickd it up.
ROBERT S
Neighbourhood Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5E3B6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Everything was really good! Had a great experience 😌
Rahul RI rented a cargo van from U-Haul. While the van was unclean when I picked it up (and I even recorded a video for proof), I must say the agent who helped me was very kind, professional, and the van itself was in good working condition. I appreciate the agent’s excellent service, but I hope U-Haul improves their vehicle cleaning process so future customers can have an even better experience.
Aminreza MBrother's are professional and excellent customer service.
DOMINIQUE ABoth the intake and outtake staff were nice and friendly and very quick - it was a very easy process overall, and the panel van did nicely.
Adrienne B