Main person contact is unhelpful and shows little respect, failing to provide essential information such as the PIN. The location is excellent, but third-party associates seem virtually nonexistent, and there is no customer service whatsoever.
Jorge V
SF Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5H2A1
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Customer Reviews
- 3.0 Average Customer Rating
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Clearer communication about the exact location, SF is an office that was closed on Sunday, the parking location was not clearly explained.
Monique DFirst, I checked the option because I wanted to receive the vehicle from the office, but the office door was tightly closed. So I had to change to online check-in and find a car. Second, I chose the Dolly cart option, but it wasn't in the car as expected, and the office was also no one. However, the fee has been paid.
Minsu L1) I used the self check-in and check-out, so I didn't really use the location. 2) When I started the app, it told me that "equipment has not been delivered to this location" and for me to phone assistance. The woman who helped me through the app was very helpful. She did something and I restarted the app and all was good. 3) The only real issue I had was that the van I rented was parked behind the building of the address the app told me to go to. I was at the address (a largish shopping center) and it was not not obvious at all that the vehicle would be behind the building. As I stepped through the check-in app the actual location (behind the building) was finally revealed to me. 4) Overall I would use U-Haul again.
Erik JPre-booked as always, but my booking didn’t exist somehow and we had to redo the whole process in person once we arrived. I opted out of the CDW but was signed up for it and charged extra anyways; I didn’t notice until afterwards. No way to dispute.
Matthew S