Pre-booked as always, but my booking didn’t exist somehow and we had to redo the whole process in person once we arrived. I opted out of the CDW but was signed up for it and charged extra anyways; I didn’t notice until afterwards. No way to dispute.
Matthew S
SF Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5H2A1
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Customer Reviews
- 3.0 Average Customer Rating
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Took 90 min to access it because U-Haul team refused to help me out
MARCOS Iuhaul was the worst. first and absolutely last time using you guys. it took me almost 2 hours to actually get into the vehicle because the app and website was SO slow and lagging. when i called in the rep couldnt help to get into the vehicle. she said everything has to be done via app or website when your website is taking forever to load one page. rep also mentioned its based on which area im located, its because of my phone service being slow and thats why the website is not loading..what a terrible thing to say to a customer. myself and 3 friends also tried and everything else is working with normal LTE and just your UHAUL website and app is slow. also returning the vehicle took 30+ mins because the app was being slow, and i had to wait there just for the pages to slowly load. also you guys charged me for 2x utilities dolly when they were not even available so i couldnt use it.when i called in the rep again said its based on availability and not guaranteed. whats the point in reserving 4 weeks in advance? he said he’ll cancel the charges but i was still charged for everything.
TING-YI TWas worried after reading previous reviews but it was smooth sailing and no issues. The description of the place is not comprehensive and may be hard to find for those not familiar with the area, the car park is at the back of the shop. If you park your car in front you need to walk around the side to the back parking lot.
Qinghe Sattempted to drop off the equipment after hours. The Instructions were unclear and the location was unclear and hard to find.
Laurence B