Truck was clean but front suspension is bad. Can’t believe you rented this to me. I probably won’t rent again and definitely will spread the word. Gas gauge doesn’t work properly either. I was watching it while I was filling up. Moved to half to where I needed it. Drove away from pump and it shot to full. Put way too much gas back in truck.
Jason B
Strength Works
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkIt was a little confusing entering the right door at Stregth Works and to locate someone who worked there to approve of me taking a U-Haul trailer in there parking lot. It felt like we were stealing something (even though we weren’t) bc it was too seamless. Between the SW employee and the sign on the fence directing me to “check in” via QR code, there was no real spot accepting my payment. After we got the all clear from the SW employee to hook everything up to our car and go on our way, i followed a link sent to my phone # to pay, e theres in all my card info - and still wasn't charged. I assumed maybe I would be charged at drop off location? Next morning, after driving through the night up to Michigan, i woke up to an email notifying me that my U-Haul reservation had been cancelled and to call a U-Haul corporate number if there were any mistakes. I called asap, explained my situation, and the woman over the phone (i wish I could remember her name) was SUPER helpful and got everything sorted out for me. Return was even better at the Ypsilanti, MI location. This location was a primary U-Haul location so nothing was confusing and the staff helped us get the trailer off, printed my receipt, and out with in 20 minutes (probably less). Main feedback i have to give is U-Haul partnering with random businesses to utilize their parking lots. While on paper, it works, it was extremely confusing for me the customer to pick up my trailer.
Jordyn SThe location of the trucks was hard to find, the truck gas tank was on E, the brakes were horrible and there was trash inside of it
Marsh'a FIt was just a parking lot, and kind of hidden behind a gym. Doesn't need bells and whistles, and definitely didn't have any.
Robyn MI had requested an appliance dolly but none was in the truck. Interior of truck was dirty. App did not work at all which took an additional 25 minutes.
CATHY W