I have had better experiences in the past. This time it left a poor experience. UHaul called me stating they changed my location. They decided to give me $30 discount as it would now cost me further time and travel to south location. On the day off, the store owner Omar calls me to confirm if I am coming to pick up the uHaul , I informed i am in my way from Edmonton and since the store location is changed it would add extra travel time and I would be there at 10.30am.He acknowledges this and As I reach to location to my surprise I found out they cancelled my booking . When connected Uhaul supprot I was given explanation that it my fault that I came late and it was cancelled because I was no show . They told me Location schedule manager will call you . I got a call asking to press 1 to speak to agent and they hung up. The whole thing was messed up. The store owner took hour and half to get me truck and treated me as if he was doing a favour and it was all my fault. He also added higher price than what was quoted and no extra mats that I had requested .
Ashwin A
All In One Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2B2N4
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Customer Reviews
- 4.0 Average Customer Rating
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The starting mileage recorded at pickup was incorrect. The counter attendant entered a mileage that was 20 miles higher than the actual mileage of the truck at the time of pickup. I only noticed this discrepancy after drop-off when reviewing my receipt, thanks to a personal photo I had taken of the starting mileage. This process needs improvement, as customers who trust the counter and don’t double-check the details could end up being overcharged.
Barbra OThe girl who assisted me was very polite, attentive, and carried a pleasant attitude throughout. She made sure everything was handled smoothly and with a smile, which really created a positive experience.
Sukhwinder SReally know what you want to make sure you will have a wonderful time.
GILLES VClose to home !
maria t