Not impressed. During the reservation process and within the U-Haul app, the pricing clearly displayed “Added Kilometers - $0.99 CAD/Kilometer.” I have both screenshots and photos to support this. Despite this, I was billed in miles because the vehicle provided was a U.S. truck—a detail that was not disclosed at the time of pick up. I left a voice message at the rental location and received no response. I also contacted U-Haul’s main complaint line and requested an alternative method to escalate the issue, but never received a follow-up. The case was closed and marked as “resolved” without any discussion or acknowledgment of the points I raised—only a unilateral decision. I’ve rented from U-Haul in the past without issue, but due to how this situation was handled, I’ll be seeking alternative rental providers in the future. This box states leave a comment/ what can we do to improve for the next customer? They company didn't respond.
LISA S
Glooscap Discount Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cambridge, NS B0P1G0
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- 4.0 Average Customer Rating
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Make sure you have a back up plan for when your systems are down, so u don’t leave customers frustrated with no truck, and worried about what their next move has to be.
SHERRIE LGreat to deal with.
GORDON DService was efficient and friendly.
Randy KThe lady was very rude and not friendly at all, she would not listen or cared as to what I was trying to explain or tell her, the agent in kingston ns, is wonderful, my experience in Cambridge, ns, I hope I never have to deal with her again, thank you
linda w