A truck of that size should be provided with a full tank of fuel so it can be returned the Sam way. I had to fill up twice for my trip but then returned the truck with about 50 L more than was in it when I received it. So my rental was about $75 more expensive than it should have been and 30 min. Longer than it should have been. The fact that I had to go to Cardston to get it instead of Lethbridge already added to the time taken away from my work day. By 2.5 hours.
Robert L
K And D Implements Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cardston, AB T0K0K0
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Customer Reviews
- 4.5 Average Customer Rating
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The trailer moved all that I needed to move with it handily.
Myrna JI had a great experience using U-Haul again. The pickup and drop off digital programs worked smoothly for which I was grateful. The truck was well kept and in excellent condition. I have absolutely no complaints. The price was very reasonable.
David MIt was nearby so was really convenient. We dropped off the truck on Sunday so did not have contact with a ‘person’.
Jackie HThe pick up site was not the problem!! First of all I asked for a 10 foot truck and got a 26 foot truck. Second I was told after I booked it that they were unsure if I could pick it up in my chosen location or somewhere else and that they would call me Friday afternoon and let me know where to pick up the next day. By 4 pm on Friday I had not received a phone call and had to phone to find out where I was to pick up the truck. Third thing was when we picked up the truck it only had a quarter of a tank of gas in it and that wasn’t going to be enough so I had to guess how much gas to put in the vehicle. Of course I didn’t want to run short on the highway. When we finished using the truck there was just over 1/2 a tank of gas so way more than when we started. When I spoke with the company I was told too bad they don’t refund for gas. What a rip off!! The vehicle should be full when you get it and then you can return it full!! They have quite a racket going there ripping people off like that!! I will never use your company again!!
Benjamin C