Absolute trash customer service and everything else about this experience. Had 3 weeks to notify me that the truck was not available at my location but you let me know last minute and I had to scramble to make arrangements for someone else to go and pick up the uhaul since it was 30 minute drive from previous location. Apparently the place I originally rented it from burned down a month ago but you still have it on your website as a pick up location. Are you guys serious??? When I spoke to the booking agent she said she would apply a $20 gas voucher to the invoice which I don't see. Afterwards when I tried to log on to my account on your website to double check my booking and confirm my new pick up location - your website was down for almost a full 24 hours. Once again well done. Then someone by the name of Ricky contacted me and asked about a free trailer or compensation which I replied yes to multiple times. An auto message was sent back saying I would get a call. Never received a call.. The most unprofessional and embarrassing service I have ever received. Never again will I be using uhaul or any of your products. I doubt anyone will contact me about this crap that your multi billion dollar company put me through.
Dimitriy Z
Robs Truck Service And Hydraulics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carleton Place, ON K7C3V7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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All good
Christopher BGreat staff, friendly awesome service.. I will send everyone there.! Robs Truck Centre
Michael SThe email confirmation I had received referred me to Bait Casters where there was no reservation. After about 10 minutes, we realized that the order on the U-Haul site indicated that the pick-up was at Robs Truck Service. The situation caused undue stress that could have been avoided if the correct information had been emailed to me.
Eric DSignage was clear. Maybe designate drop off area?
Carolyne D