Upon arrival, we began our mobile rental. It indicated our key was in Box #2, however Box #2 was already opened and empty. We had to call Customer Service and her suggestion was that we go to another pick up site. We did not want to do that since we were already there. I asked to see if the key might have been put in one of the other two closed boxes and she gave us the password to Box #3 where we found the key for our truck. I ordered and already had paid for a Utility Dolly and there was not one in there. We turned in the truck 2 days ago and so far I have not had anyone reach out to me, as promised, nor have I received a refund for the missing dolly. Additionally, when we approached the truck, we found the gas cap was open and hanging off and the truck was unlocked on both sides. Fortunately, the truck was not vandalized and was still clean and it appeared that no gas was siphoned out of the tank. Other than those things, the truck operated smoothly on our trip from Sacramento, CA to Salem, OR.
Carrie C
Safe Driving Deliveries
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carmichael, CA 95608
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Customer Reviews
- 3.0 Average Customer Rating
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The van that I reserved was given away that morning, prior to my arrival. I then had to rent a 10' truck and pay for the 10' truck even though I reserved the van online. It was also empty and I mean empty. The first thing I had to do was go and get gas. This incident tacked on 45 minutes to an already long day. This is a comment in general: Every time I have tried to use the app to reserve a truck and pick it up, I always have to talk to someone because something is always wrong or that particular location wants to physically see you. What is the point of having the option if every location can manage it differently?
Jennifer HThe place was difficult to access and the attendee was smoking Marijuana when I got there.
david kThe location was very convenient very fast. They have a drop off box. You can deliver truck back with no problems. Great location we didn’t have to go far..
BRENDA MRespect man Great job
Ishwar S