Most of the issue was with the app check-in system failing. After checking in and getting a confirmation from the app, the representative at the gas station (not a U-Haul store) said that "the guy" didn't get it. She proved helpful at being the go-between between me and "the guy", which i am very thankful for, but she was quite bad at communicating clearly. In the 30 minutes I was there trying to figure this all out, we had several miscommunications which were very preventable. All said, the check-out process there was not as simple as it should have been, and it delayed me nearly an hour and a half.
Ethan P
Saffron Enterprises LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cashmere, WA 98815
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I ordered 12 blankets and only got 6. I ordered a furniture dolly and they did not have one.
Lois LScheduling to pick up was a night mare. I scheduled a location 10 mins away. Which they had 1. Then scheduler had me drive 3 hours to cashmere to pick up. Absolutely b.s.
ROBERT RThe customer service in Cashmere was awful. I asked where to drop off he said anywhere open. I had to travel to 3 locations to drop off. Found problem he booked Burien instead of Sumner WA. Final drop off at Mclendons very professional.
Tamara VThe check in process was beyond ridiculous. The woman at the front didn’t have a clue what she was doing and wasn’t friendly. She didn’t communicate well at all and had some kind of attitude. She was texting someone else for information but wasn’t telling us what was going on. Then she took a picture of my drivers license with her personal phone. I was extremely uncomfortable with that. I asked her to delete it from her phone and she said she already did. No she didn’t. This was a horrible experience. I would never ever ever come here again.
Lisa J