When I showed up to pick up the rental trailer, there was no one on the premises to complete the check in. The person working in the store where this U-Haul location resides, told me to hat I could check in online, which I knew to be untrue unless a rep initiated the online check in. I had to call U-Haul corporate who verified that I could not check in without a rep and who contacted the area manager. The area manager apparently had the local rep to call me. The rep had didn't seem to know the procedure to change the towing vehicle, which is usually fairly simple. To be fair, I tried to do this online but there was no obvious link to do so, despite it being a simple request. The whole process took 30 min longer than necessary. When I used this location before to rent a moving truck and car transport, I happened to arrive when the area field manager was on site. He handled the check in and I never needed to go into the store. I was checked in and on my way in 10 min. The trailer was clean and in good working order.
Jonathan C
Backroads Kountry Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Century, FL 32535
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Customer Reviews
- 4.0 Average Customer Rating
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Colin, the Area Field Manager, happened to be at the pick up location when I arrived. He had the moving truck and car transport ready and waiting. He helped me checked in minimum time and was very helpful, answering all of my questions. The following comment may be more for the drop off location and I've included this comment in that review as well: I was charged $11.00 for 11 extra miles. I think these miles were for mileage from the pickup location to the house I was moving from and / or mileage from the house to which I moved to the drop off location. I would have preferred to include these miles in the total allotted mileage by accounting for the driving to and from residences on the front side. I did no extra driving beyond the minimum necessary to get from point A to point B.
Jonathan CNo personnel. Used UHaul app.
Robert BNot open when vehicle was returned. Return completed using U-Haul app. Previous return at this location the personnel were very helpful.
Robert BThis was our first time renting from U-Haul and could not get the app to work. All it took was a phone call to Mr. Dave and he was very helpful and helped use over the phone. Would definitely use them again if needed.
Donald W