I delivered the trailer I rented within the time frame. The app did not work from the beginning, would not allow me to do the pick up, the store had to do it on their end. I dropped it off, the store is closed no one to check it in, the app doesn't work. So I ended paying an extra day and I did not use it the second day! Needless to say....Not happy with how they do things!!!
Lorenzo T
Backroads Kountry Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Century, FL 32535
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Maybe check in your vehicles correctly I returned the uhaul an hour early and two days later got a call it wasn't checked in and then they tried to charge me extra for fuel and rental when it was all paid already definitely DO NOT recommend this location
Andrew FThe app/software to take pictures does not work. It did not allow me to long the correct mileage which was 84 miles when I picked it up. Then I got charged $55 dollars when I dropped it off with the mileage was listed at 100 miles in the gas take.
GREGORY AYou have to do everything through the U-Haul app. The cashiers do not know anything about UHAUL rentals so if there is a problem you have to resolve it with customer service. Luckily, I rented during business hours. The key to truck was inside the store instead of outside
J CWhen I showed up to pick up the rental trailer, there was no one on the premises to complete the check in. The person working in the store where this U-Haul location resides, told me to hat I could check in online, which I knew to be untrue unless a rep initiated the online check in. I had to call U-Haul corporate who verified that I could not check in without a rep and who contacted the area manager. The area manager apparently had the local rep to call me. The rep had didn't seem to know the procedure to change the towing vehicle, which is usually fairly simple. To be fair, I tried to do this online but there was no obvious link to do so, despite it being a simple request. The whole process took 30 min longer than necessary. When I used this location before to rent a moving truck and car transport, I happened to arrive when the area field manager was on site. He handled the check in and I never needed to go into the store. I was checked in and on my way in 10 min. The trailer was clean and in good working order.
Jonathan C