When I arrived to pick it up, I had to call a number and it was obvious that I woke him up. Then when I returned it, the same thing happened but this time he did not even come to the door. He asked me to put it up front. Dropped it and left. He called me later and asked if I lived close enough to come back and move it because that’s not where he wanted it. I told him no(lived over 30 minutes away) . If he wanted it somewhere else then maybe he should get out of bed and tell me where. Very unprofessional!!
John F
Key Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatsworth, ON N0H1G0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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You need to oil or grease the ratchet. Everything else was good and clean.
TERRANCE SGreat service, Mr Dubey was polite and professional and was a pleasure to deal with. Thank you
Steve LThe staff was friendly and attentive and very helpful
JOSE GHad requested a trailer a few days prior, pick up in Chatsworth and drop off in Walkerton the next day, around $80. Was travelling from Chatsworth to Grand Valley and back. Showed up, did the transaction, credit card billed. only to find out the trailer was buried in snow, couldn't get at it. Offered me to pick up one in Meaford, I declined as I was on a time crunch. Gave me an option to rent the big U-Haul truck so I did $111. Credit card charged, Had to drop off by 5 pm back at motel, this was now 11:30. In the meantime my wife was on the phone with U-Haul about the situation. Got the $80 for the trailer rental reversed back into my account. The guy at the hotel did not check the gas level, odometer or anything, just the lights. Truck had less then 1/2 tank. Put $25 in the tank before I returned it at 5. The guy at the hotel took a photo and odometer reading for the invoice. Said I left with 1/2 tank and returned with 1/8th of a tank. Was billed another $200 plus taken from my card, like $90 for mileage, $30 gas surcharge, almost $100 for gas and taxes. So from Chatsworth to Grand Valley 1 way cost me $300. Waiting for my wife to reach out again. Would not recommend renting a U-Haul period, and the guy at the Key Motel in Chatsworth was very snappy to my wife on the phone, turned it all over to the U-Haul company.
SHAWN W