It took two large men to lift the tongue with all our strength of this 6x12 which is insane. Get a tongue Jack, what if I’m 60 years old. It was frozen to the ground so we had to jump on the back to get it out of the ice
CHRISTOPHER D
Key Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatsworth, ON N0H1G0
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Customer Reviews
- 3.0 Average Customer Rating
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I was warned about this location to take a final picture of the gas tank as they have a reputation of siphoning gas out and lying about the level. I filled to over 3/8 and they said it was almost 1/8. It is owners like this that give u-haul a bad reputation. Pathetic, truly pathetic. So basically i got over charged by $ 60. Lesson learned.
Jim MWe were transferred from one location to other as our booked vehicle was not even there. We had to travel 15 extra miles. In satin the location we were transferred had the shipment totally covered in snow with the snow brush. We had to struggle to get the snow out. Our reservation was also mixed up. Had to spend an extra 2.5 hours before we could hit the road. The truck also had the engine light ON. We were worried through out if if we will be able to make to our destination. Just horrible experience.
RAKESH STruck was still dirty when we picked it up, windshield inside is filthy, has left it cleaner than it was, and we put gas in it 1/4 tank like when we picked it up, got charged $39 for gas and $30 fee for gas. So $69. So now we won’t be booking the truck next week now. Way to gauge people for a visual assumption, the gas needle was where it was. 1/8 vs 1/4, by eye? We have our gas receipt $50 gas for a quarter tank sounds ok? Never had a problem or discrepancy when renting before / not to mention, the girl never even checked the back or for the dolly or anything. And when I told her I put gas and asked if it was ok she said yes., And IF it was low I mean the gas station is a minute away we could have gone and put more in had she said something. Moving is expensive, and That 69 dollars was going towards another rental later this week, now we won’t be able to, so thanks.
NEIL MWhen I had made arrangements to rent a truck, the person had to call 2 people to find out to get this arranged. We had made a pickup time for 8:30 am on Oct. 31st. When my husband got there, the doors was locked and no one was around. He waited and waited and finally someone came and opened the door to the office. Then getting the paper work done the person did not seem to know what they were doing. So when that was finally done, my husband was 40 minutes late getting to his destination. Would not recommend renting a U-Haul from this particular place. We have rented a U-Haul before from another place and never had this much frustration.
BRYAN R