I feel we had the run around. Went to designated place, which was not what i asked for. Then when we arrived to pick up truck, told us they did not have it available. Sent to another location, across town. Wasted a lot of time and our gas. Then the back door that lift up to get into truck, wiring broke. Had to wait at least one hour to have 3 repair folks arrived. We wanted to pack the truck that evening, but unable too due to timing of repairing door. Caused us to arrive at about 9 pm the next day to unpack. Very unhappy,
Kelley D
Bage Industries
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chesapeake, VA 23322
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Customer Reviews
- 4.0 Average Customer Rating
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The person was helpful, however I just got a word of confirmation when i dropped it off. They said I would get an email, I did, but it would like some sort of paper trail. The location is super convenient however.
KENNETH FNo improvements needed! Customer service was exceptional!!!!!!!
JOCELYN FThe driveways were a little crowded with vehicles parked on both sides. They were passable but if someone was not confident with driving big equipment it could be intimidating
MATTHEW MI went to this location after hours and it was pitch black. No lights in parking lot at all. How can people pick up with no lights? This was terrible.
Tasha M