I had one of the worst experience in long time. My reservation was changed without my consent and I didnt receive any notification. When I was talking with customer care agent she was not empathatic of my situation where I didnt receive any updates and now have to go through a big hassel. My problems didnt end with just change of location. The new loation was a closed out location without any proper front store of uhaul. I had to track a person who was looking sheddy and someone who dont work for uhaul. He had long phone call with other guy and didnt aware of my reservation. After more than 40 mins they handover the keys and shared another problem as they didnt have dollys which I requested. So it took me 2 hrs just to pick up the truck and completely messed up my schedule as I had limited window of moving out the stuff. This incurred me additional cost. So, I am requesting complete reimbursement for my charges. Id like to know about next steps and when can I receive reimbursement.
Sagar G
Little Deetailing Auto Spa Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60612
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Customer Reviews
- 3.0 Average Customer Rating
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That was the worst location ever. I mean I never have done uhaul before, but I could tell that location wasn't it. Plus the app wasn't working as well as it should. The guy who worked there basically lied to the couple waiting for a truck and said our truck was theirs - we were early. We got it back at 1 when I rented it till 5 or 6 pm. The dollies were not in the truck and made the move even worse and take longer than it should.
ADAM DHave a little more gas in it It was almost on empty
Frank DThis location is a building that has been shut down by the city for health and safety issues. The gentleman that I worked with was operating out of his car. He was professional but this was unnerving, especially since he did not have the additional equipment that I requested, including furniture Dollie’s, a bundle of furniture pads, and a handcart. He found a handcart in another vehicle and did not charge me for it, which was appreciated. However, I had to drive around to find another rental place to find the furniture Dollies and furniture pads, at an additional cost, and additional mileage, which UHaul charged me for after I checked the truck back in.
Dan SGreat service
Tonyell Y