He didn’t mention if I needed a dolly or not, there wasn’t one on the truck I assumed it would have one on the truck other than that everything went well
Leitha W
Johns Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60621
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This review is for the overall UHAUL process and delay, not specifically for Johns Hardware. We reserved a truck many weeks in advance for pickup at 7pm 5/30, near Midway airport. We chose the location (not Johns) since that's where we were flying in and we wanted the truck in hand for an early start Saturdy morning. We were called Thursday 5/29 and notified of a change in location to Johns Hardware. We asked about late pickup via remote access and assured that this was available. But it turns out that information was incorrect. Johns Hardware was closed and there was no paperwork processed for after hours pickup with keys. Saturday morning we took a ride share (Lyft) to Johns and arrived prompty at 9am, but there were several people already in line picking up and the process was slow. After we got our truck and paperwork, the information was wrong, so we had to go back into the shop to get the paperwork corrected. All these delays made it so we couldn't start our actual move until closer to 10am Saturday. Very unfortunate. Hopefully in the future when the pickup location is changed by UHAUL for advanced RESERVATIONS, the needs of the initial order will be assured to be accommodated. We also reserved moving blankets which were not available, so we had to do without. The truck was clean and well maintained. I recommended this location since the redirect from UHAUL was the main problem. At Johns we saw folks without a reservation get processed before us and the couple before us (without a reservation) ended up with the last of the moving blankets, so Johns obviously didn't set aside the moving blankets for our reservation, even though that information should have been processed Thursday when the change of location occurred. :(
Ward HMake sure every truck have a dolly i
Jerome HTruck maintenance is important, the truck I used had transmission issues. Test drive your trucks prior to renting it.
Joseph BInside had liquids on the floor in the back
David A