I reserved a location close to my daughter's apartment. The day before I received a text saying I had to pick it up at a location 45 minutes away. And, when I got there, there was no dolly on the truck which I had also reserved. We got a later start than we planned on and not having the dolly made the move more difficult. Why make a reservation if U-Haul doesn't honor it?
Patrick M
Melody Trans Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60628
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- 1.0 Average Customer Rating
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The locks were not user friendly, and i paid for a dolly that wasn’t included. I’d never use this location again.
Shaunte CNew locks on the black boxes. Also more clearer instructions on how to get into black boxes. I had to call twice. I never got the code in text form.
EURYDICE MIf customers ask for certain equipment it’s for a reason, U-Haul should look at vendor’s area to make sure everything is accessible to consumers as well
ARLETTE YIt was very difficult with the lock it took almost an half an hour to open it and ther was no one around to help and it cut into the time we had with the truck
Raven D