Location was not prepared for the return and initially didn't want to take the truck back. U-Haul changed my original drop-off location. This location was extremely inconvenient for the return.
TODD G
Cabrera Auto Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60639
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Customer Reviews
- 1.5 Average Customer Rating
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No lot to drop the truck- I just had to park it on the road. There was no direction to do so. Drop off location was updated during my move. I originally selected a different location, in a safer neighborhood, closer to my new home. Why let me choose if you change the location? What the fuck?
Gabriel FUnfortunately they don't or didn't have any of the equipment/supplies that I signed up for (cart and two dozen pads).
Terry SThey didn’t know what they were doing but took 2 hours to complete the pickup because of credit card issues. I’m not sure if it was them or Uhaul. They ran my card and my grandfathers card and neither one went though even though the funds were there. I had to be on the phone with main Uhaul customer service to get transaction completed. I would drive out of my way before I would use this place again. If I could rate them less than poor I would. I would rate them terrible.
Kailey SNice guy but no reason I should have had to uber over half an hour from where I wanted to pick it up. And then only to find out this place doesn’t have the equipment I booked, nor any moving or shipping supplies which I was told could be purchased at pickup by a uhaul rep. Once again, not the shops fault. Just poor service by Uhaul
Parth S