I thought the location was fine, but I was extremely frustrated with the overall process of booking my reservation, and then not being told the exact location of where my truck was going to be picked up until the morning of my trip. This added three hours to my morning that would be completely unplanned, and therefore made me three hours later to my destination that I had expected. I would strongly consider going with another company rather than U-Haul
Robert C
Good Samaritan Community Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60624
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Customer Reviews
- 3.5 Average Customer Rating
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Similar experience on the return of the truck. I asked to return to a location on Irving Park Rd in Chicago but was offered only 4 options when I rented the truck. The closest was 40 minutes away from where I had to go to drop off furniture. It was a parking lot on the south side of Chicago. If there was an office, it was not clear so I just left the keys. There did not seem to be personnel there. I would not recommend this location to anyone. Overall, this was a very unsatisfactory experience. I got a truck and got things moved as I had wanted, but it was a big struggle and took a lot more time than it should have. Leaves me wondering whether UHaul is on the verge of bankruptcy.
PAULA MThe customer service was terrible I had to wait a hour to get a truck cause they forgot to leave the key in lockbox and I choose online pickup
SHARIA SI was over charged and still getting money token out my account
TAMIKA EThe people there are top notch and professional. My rental went smooth and easy. Easy to return and the customer service was the best. Highly recommended for Rentals. Berry
Shenise B