I was very pleased with my rental experience and would definitely use this location in the future. I received outstanding customer service.
RHONDA W
Good Samaritan Community Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60624
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Lady said they are no longer u haul drop
Dan PPurchased a utility dolly and furniture dolly with truck rental. Location stated they don’t have either dolleys - still proceeded to charge me for both items. Please ensure equipment is available to rent otherwise don’t offer it as an option on the site.
Brian QI was very disappointed in this experience with U-Haul. I ordered a truck for 7am to be picked up at U-Haul of South Loop with two moving dollies and moving pads. When I checked my reservation a week before the move, I found that it had been moved to this location but they don't open until 8AM. I arranged to get the keys the night before but when I went there, I was informed that they didn't have any moving dollies. Fred was somewhat apologetic but didn't really try to help me at all. I ended up going to U-Haul of South Loop early the next morning and Jason Zamora, the manager, was very understanding and gave me an appliance dolly for no charge due to the situation. He was the only bright spot in the move. The moving help arranged thru U-Haul was 1 1/2 late and I had a very tight window so i did it myself. I will be asking for a refund of thee cost of the moving help. IF I use U-Haul again, I will not accept equipment thru any outlet other than a U-Haul store.
Thomas WMy entire experience was botch from truck reservation to just over all situations will probably never go back there
James C