I was initially sheduled to pick up a truck at a different location which focused on Uhaul rentals and storage. 2 days prior to pick up I was informed that the location changed to the BP on Madison. This location was about 5 -7 minutes further than the initial location i wanted. This new location is primarily a gas station and although the employee that rented us our truck was nice and helpful, it was clearly apparent that he was not sure what he was doing. We decined the safety charge of $44 but he initially added it on anyway. He had to call someone else to get the money credited off out account. Was not provided any information on the Uhaul except - "here's the key..Truck is over there... and click on the link and do what it says"
Shari M
BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45209
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