When I made the reservation on the uhaul website the pickup location said their hours for the day were 8am-12pm and I had chosen to finish everything at the desk. When I arrived at the pickup location they were closed and didn't have their hours posted anywhere. We called uhaul and they said to do the mobile pickup. On the website it said I need to forms of customer verification but when I went to proceed with that the app said I needed 3 forms of verification which was also frustrating. Once I got far enough into the mobile pickup process the picture and location of the vehicle key did not match the actual location of where the key boxes were. I'm glad I was able to get the vehicle but the process was stressful due to incorrect information in from uhaul and the pickup location.
Charles H
ATR Repair Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clayton, WI 54004
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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DAVID NThe equipment (phone) of the first person that tried to check me in didn't work. Once the second person came over the process went quickly and smoothly.
ADAM BThis was the second time I have rented and dropped off at this location. Everything was perfect !
THEODORE ZOffice was closed so had to use their drop box. As a result, no comments this time. However, we did interact with staff during a prior drop.
Nanette W