I called the 800 number for a U-Haul rental and was told there was only one location (Willow Creek storage) and rented my cargo trailer from there. On arrival at that location, I was unable to pick up my unit because somebody left with the laptop. After 45min at the location, an employee came out and said the person would be gone for at least another hour. They told me I could pick up from m&m instead. I called the 800 number and they informed me there were no rentals anywhere near where I was at. I told the 800-number exactly where to look. They looked it up and lo And behold, there were 5 units available at that location. The online inventory for the 800 number needs to be refreshed on a more frequent basis to assist customers who need to rent. When I went to M and M, the guy Mark that was there was Amazing! I was able to get my trailer and be gone within 10 minutes. Drop off was very simple and I will futuristically go to his location instead of reaching out to U-Haul.
MATTHEW L
M&M Antiques and Collectibles
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleburne, TX 76031
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Easiest U-Haul rental I’ve ever done!
MICHAEL RNothing to improve. Equipment was clean it appeared well maintained and serviced. The U-Haul representative, Aaron, was professional courteous and friendly. He make quick work of getting me in and out.
DAVID LEverything was exelente no need to improve. The gentlemen who help was friendly and great customer service
LAURA OI think these are the nicest people to rent from in Johnson County.. For a country location, they always check the equipment and make sure it’s in great condition and ready to go. I cannot think of anything they can do to improve this location.
ROBERT H