Customer service was outstanding. Even though the truck at first was not available they made sure that they were able to find one and have it available for me for the move I needed to accomplish. They went above and beyond and I truly appreciate it.
DAVID C
Sabrinas Upscale Resale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, GA 30528
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The Dolly was never provided although confirmed to be at this location prior to pickup. I called multiple times to try to get this resolved. I was told to go to another location over 10 miles round trip out of my way and that an appliance dolly would be waiting for me to pick up last night. When I arrived there was no dolly and no person at that location. I spent extra time using Roys commitment to go to another location and that he would have another dolly waiting for me. No one was there. It also added many additional miles to my cost, time and stress. The crew loading my items was therefore delayed and still left without a dolly and required extra pay for loading. I call multiple times trying to reach the man, Roy that I had spoken with and left 2 voicemails and a text and he never responded. I asked for a dolly to be located so I could go pick it up or have one delivered to my location. I am a women with 4 young children and I had an unbelievable difficult experience unloading the Uhaul without a dolly. If equipment was confirmed available, such as a dolly, it is a game changer if it is not really there at pickup. I am asking for a refund. The experience will Uhaul in this situation was terrible.
Patience EThis location refused to answer their phones during the advertised business hours. Had to use thr spp the return thr rental
KATHLEEN HSabrina did an excellent job.
William GCheck in was easy and I had my rental in less than 30 mins.
Nolan N