Rhonda is very pleasant, made sure I understood everything , she's very pleasant and made my experience very good.
Joyce F
Haynes Firestone
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, OH 44105
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Would rent from them again.
ERIC DI would not recommend U Haul to anyone based on the way I was treated yesterday. I was a loyal customer spending thousands of dollars on this move. I tried to extend my rental because my situation had changed and I needed the truck. I was told someone else needed it and I should turn it in. They didn’t try to accommodate me in my situation at all. The supervisor got on line and confirm all this, and I would be charged for inconvenience to the other customer. I turned the truck in . I went by the location where the truck was later and to my surprise the truck was still there hours after it was supposed to be rented out to another customer, I have photo of truck. I am extremely put off by the handling of this transaction and the way it was handled.The way customers are treated do matter. Maybe Penske will do better when I call them for a truck.
Doris MCHECK MAINTENANCE ON YOUR VEHICLE REGULARLY MY VEHICLE HAD A WHOLE IN THE ROOF AND WHEN IT RAINED IT WET UP EVERYTHING ON THE INSIDE.
ANTOINETTE SI made reservations for a 15-footer or 20-footer in late January for a February 26th move, was guaranteed the reservation the day before I needed it, and also had a guaranteed quote. But when I arrived for the truck, I was told the individual who rented the truck the day before had not returned the same truck that I was guaranteed, ending up with a 10-footer instead, therefore having to make three (3) trips to move into my new apartment. This experience has left me with bad views and vibes for U-Haul. Never again will I use their services. It's our own people who say one thing and do another. You Lost a loyal customer, but people are starting to pay attention to the Guarantees, promises, and lies that you extend.
ADRIANE B