Our drop off time was at 10:00 PM and we were told that they would park our car outside of the gate since it was after hours and put the key in the lock box. When we got there, the car was inside the gate locked! The phone number that we had was no longer in servicesame number that was on our receipt. Finally got in touch with somebody from a store number off of the building!!! They were rude on the phone - will never use them again!!!!!
Gabrielle S
MI Raza
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, TX 77327
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing! Our experience with this location was amazing! I would recommend them to everyone that to move or just something! Great customer service!!!
BRENDA HHad to just leave equipment at pre-arranged time because no one was really there to receive and inspect. Facility needs to work on its issuing and receiving to get an Excellent rating.
jerald mThe rental had 80,000 miles and was a semi-rough ride.
MOLLY MEmployees were late in opening location. Equipment was dirty inside the cab as well as obviously had been used to transport fireworks from the recent holiday. Overwhelming odor of sulfur in the cargo area as well as firework debris. Equipment had less than 1/8 tank of gas in it upon pick up. Contract showed that fuel was only 1/4 tank. Original reservation also included a toy hauler trailer that upon contact from scheduling, trailer wasn’t available anywhere within 50 miles. This is not the first time U-Haul website has allowed me to make a reservation for equipment, then the day before I find out the equipment is not available. This results in unanticipated last minute changes that become inconvenient and costly to the customer.
WILLIAM J