Employees were late in opening location. Equipment was dirty inside the cab as well as obviously had been used to transport fireworks from the recent holiday. Overwhelming odor of sulfur in the cargo area as well as firework debris. Equipment had less than 1/8 tank of gas in it upon pick up. Contract showed that fuel was only 1/4 tank. Original reservation also included a toy hauler trailer that upon contact from scheduling, trailer wasn’t available anywhere within 50 miles. This is not the first time U-Haul website has allowed me to make a reservation for equipment, then the day before I find out the equipment is not available. This results in unanticipated last minute changes that become inconvenient and costly to the customer.
WILLIAM J
MI Raza
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, TX 77327
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Customer Reviews
- 4.5 Average Customer Rating
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The person who was responsible for the rental was not even there. I made a new appointment and when I went back that afternoon he was gone again. Then he makes the comment that Uhaul don’t give him orders
jimmy tCan you have Daniel call me EXCELLENT CUSTOMER SERVICE… 832-401-3354
Shimira WFor whatever reason, when I called the number on Google maps for Cleveland Uhaul (281-622-4017) the entire greeting was in Spanish. I have absolutely no problem with that except that I'm an estúpido gringo and only know a few words regardless of how much I try to learn. Maybe I dialed a more direct line but figured I'd point that out. Still excellent customer service once I got there.
Brian KThe shop was very professional with everything from paper work to getting me hitched up great job.
MELVIN A