Great customer service
Kevin W
Bella Pioneer Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clewiston, FL 33440
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent customer service but this location doesn't come up in the uhaul.com search online. That needs to get fixed.
sean mThe employee wasnt very helpful. I went to return the vehicle and she wouldnt accept the gas gage line on my physical paperwork that i matched to and refused to help with the app. She said herself she didnt know how to work the app and then wasnt very helpful with returning the vehicle. On top of that , most of the uhaul locations in clewiston are closed or just non existent, we didnt even get the location in text like the customer service person said until we were at a different location. Overall, the returning and employees were a headache and waste of time.
james fWindshield was very dirty with dead bugs. I reserved the truck and equipment 4 days before pickup and had to go to another location to pickup pads, appliance dolly but they didn’t have the furniture dolly’s. Would have been helpful if I knew ahead of time.
William BThe people here were lovely. My complaint is that this location is out in the middle of nowhere. It was an hour and a half from me. I made the reservation at a uhaul right next to me. Same day, my pick up location was moved 30 minutes away, which was already frustrating. It was not until I called myself to confirm my reservation at the location texted to me and they had no clue about any reservation for me. After multiple more departments and phone calls, I was finally informed this was my new pickup. This location was an hour and a half away, I had to drive an extra 3 hours just to pick up the equipment, which was beyond frustrating. The lack of equipment around the area, but more importantly the lack of communication for such a huge and inconvenient change was a massive disappointment all around.
Taylor W