It was not a good location at all when we had to pick up at 8 PM. It was extremely dark there there was no instructions of where the keys were nothing at all. I called numerous times to ask about things. This wasn’t the location I wanted to pick up at, but it got changed at drop off. There’s no indication beside the little thing on the door, saying where to drop the key off. It was just a bad experience all around, trying to get it out of the place would not recommend at all we even went to drop it off before 5 o’clock and they close at five and no one was there. Very disappoint
Bryce W
Tri M Boat & Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clute, TX 77531
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Customer Reviews
- 4.5 Average Customer Rating
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Mike, Dexter and Luis were great- very courteous!!
Dixie HThe person there was extremely rude. I booked a truck, dolly, auto transport for pick up at 4:30, i called to make sure they would have it all she said no dolly. No uhual within 45 minutes had one either. She also told me all these made up rules that other locations dont have and arent in the contract. She also tried to over charge me $90 more than what I booked for which should've been actually less than I booked since no dolly. She also told me I would need to show up an hour earlier than my booking if I wanted to get my stuff. While there she was on the phone about some job application for 15 minutes before even addressing me. Then tried to correct my 4 year old where she placed her cup which was no where problematic. She asked if I had a debit card or reloadable one I let her know regular debit from a bank where I get my check and she went on and on that I dont need to be lying cause its a charge for reloadable. That is when I finally told her to please just get me the truck I told her it was debit that shouldve been sufficient and she threatened to not give me my items if I didnt lose my attitude. Was rushing me to not take pictures of the truck after she put it on. Was so rude guiding me up the ramp. Then once I was in the truck she told me to adjust the mirror so i started to and AGAIN she raised her voice at me like im a disrespectful teenager not a grown woman that has done this 4 times before and literally argued with me about who should adjust it after she just told me to... terrible experience. Worst ever.. still got over charged paid more than i booked for without getting the dolly I had on the booking then I put too much gas in it so I went to use the gas to get my wifi box and apparently theres set mileage so I got another 50 dollars added, that one isn't her fault completely mine, but with her attitude of the rules she could've mentioned set mileage was allowed... just in case the lady is concerned and cares to know, i was able to unhitch at my home and hook back up all in less than 5 minutes without any issues so yes, I could have done it, she didnt need to as she said "waste her time and help me since I didnt have anyone" like im sorry im a single mom doing this all on my own, didnt know that was an issue for her. And she put the straps too tight, the one in houston had to cut it off.
Victoria WThe fella who helped hook me up and got the paperwork together was top notch and extremely helpful, I would rent from that location again if given the chance
THOMAS KNot a thing... Mr. Alex is amazing at his job... Superb customer service.
DORSEY S