Explain that you need to be approved before the scheduled time. I had the pick up time at 2 pm I wasn’t able to pick up the truck until 2:45 because we had to call multiple representatives and was hung up on twice to explain I needed to be approved then got the following directions compared to getting an email with those instructions. And the phone number for the location never answered and was locked. In addition, the lock box for the key was almost rusted shut and if we didn’t try to pry it open. There was no way of getting the truck.
Najaah L
Malav
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cockeysville, MD 21030
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Overall I had a great experience
Leslie BI always have to wipe down the steering wheel and the seats because they are so dirty. When the helpers came to load the truck they made a comment about how dirty the truck appeared to be. There was also a problem with the brake release. I had such a hard time releasing the emergency brake. The release lever did not want to do what it should do on the first or second try. I was constantly trying to release the emergency brake and it took a long time. This is the first time I've ever had a truck in that condition but I've never had a problem at this location with other vehicles. The employees there are extremely helpful as well.
MARTHA FNothing everything was good
Mary PKeep up the amazing work
APRIL C