I had nothing but problems with this rental. The back door would not lock and there were no other vehicle options. I had a truck full of products I using the truck to attend a 10-day trade show and needed the truck to be locked so I could keep it at the show and go out to pull product as needed. Instead I had to rent a van from other company load it full of my products and leave your U-Haul van parked at the hotel. It took a few days and at one point the roadside assistance supposedly came out and fixed it only to discover it was not fixed when I got back to the hotel. I complained again and finally it got fixed but it was too late to be of any use until after the show. I would like a refund or a partial refund of the rental for the 5 days I could not use the vehicle. I go to several shows a year and next year plan to add a few more and if things not resolved I will use a competitor. This cost me a lot of money to have to carry two rentals and the time to try and resolve the issue. A larger truck would not have worked because the wheel wells inside the larger trucks would have prevented us from placing our displays inside the vehicle. Please contact me at (808) 428-5237 or fieldcraftwolf@gmail.com. Thank you. v/r, Larry Geesaman Founder/CEO, Fieldcraft LLC
LARRY G
Malav
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Cockeysville, MD 21030
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- 4.5 Average Customer Rating
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Gentleman in the office is awesome, very kind and helpful.
DEJI WThe guy was very nice and knowledgeable. Overall it was an easy and smooth process
KELSEY MThey were great!
RAYMOND SI picked up on a very cold winter morning. They had the truck running and warmed-up for me! Check-out was efficient, courteous, and very professional. I was very pleased.
MICHAEL S