Came across a few issues with this location - though I do want to mention that the the staff was pleasant to deal with generally so it wasn't entirely negative! 1) I noticed the order indicated "up to 222kms". I called the location the day before to see if/what I should do to increase the amount of kms, as I knew our trip would require more than that. The staff member advised that it was actually 222 miles, not kilometers, so we would have plenty. When I arrived to pick up, another staff member repeated "222kms", so I asked for clarification due to our discussion the previous day, and was advised the original staff member was incorrect in what they told me. I paid for extra kilometers, not a huge deal, but I think staff should make sure they're on the same page/have the correct information before answering a question like this. 2) I was told the tank was 7/8 full at pick up. It was not, it was 3/4 full. I took a picture of this to have on hand for drop off. 3) This location called me the day before my booked date to let me know I could pick the truck up a day early. This was a very kind offer, however as I was not from the area, I said no thank you as I would not be able to pick up until the day that I had booked it for. This was obviously not an issue at all, until I went to drop off, and when disputing the 7/8 vs 3/4 full tank level, the pick up date was noted as the earlier date. So this led to further dispute on the tank fullness/that I was being truthful about the tank level at pick up. I appreciate the location offering the earlier pick up, but I did not accept the earlier pick up date, and think bookkeeping should be accurate so you don't run into issues like this again.
Gillian T
Ohana ProServ
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Collingwood, ON L9Y3Z1
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- 4.5 Average Customer Rating
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Your app is extremely difficult to navigate. We had to pick up by the app, and even with a very helpful person on the phone it took a very long time to get each form completed. It didn't like our addresses, we couldn't scan the back of the drivers license, etc.
Keith BTammy and her team are so pleasant to deal with and so helpful. Customer service is exceptional and I would highly recommend using them for you U Haul needs.
Gaye MThe staff person at this location was very helpful and pleasant.
Felicia MKeep doing a great job! Thank you.
wendy h