Very easy drop off at parking lot location. Polite and prompt service to close contract.Kathleen K.
Trailer Rental & Towing in Colorado Springs, CO at Old Colorado City Surplus Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Colorado Springs, CO 80904
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Very difficult to find a trailer near my starting point. Your prices are not clear and ultimately very high.Mark L.
See abovePAULA T.
I returned the trailer to an empty parking lot - no one there except the homeless people sleeping under/behind a box trailer. â€œThey told me that no one was here and they were closed. I was somewhat undecided what to do - just leave the trailer there? After pondering a bit , I called the number on the contract. They told me someone was coming. They came and ran the homeless people off. We finished the paperwork and then informed me I was late in returning the rental and was imposed a late fee. Obviously not what I expected. They told me they had nothing to do with this and to call U-Haul. I had rented the trailer to close out my business- due to Covid repercussions. During my trip the back tire blew out. We were stuck for about an hour off the road. The service recovery was excellent. Made for a long trip but thankfully uneventful. If you were to ask me about U-Haul performance, I would grade you well, however, I waited over an hour to get my trailer at the pickup (understaffed and busy), then had a flat, then dealt with the return experience- then to be told I was penalized for being an hour late. Maybe you should reverse my $26 late fee?? Thanks for asking!.michael L.
Great location. Awesome service. Professional. Quick and was able to adapt to the U-haul links not working and still get me on the road in a timely manner. Much appreciated. Also, the drop off process was easy and well lit/safe for a late night drop. Thank you!WILLIAM N.
The person checking me in for my reservation was rude and had an extremely confrontational attitude when checking out the truck. I'm a paying customer and won't recommend anyone else pay to be treated like that.CORRIE D.
Open a bit earlier. Waiting until 9 am to open made a delayed moving morning.emily P.
Tail lights did not work. I did not realize til halfway thru the trip brake and turn signals worked. Got a verbal warning from highway patrol. Would like a partial refund. Was traveling at night so really needed taillightspatrica G.
In a weird location, but the man working there was very kind and helpful.Lyric D.
Location for pickup changed after i drove 1200 miles so then i got to drive all over to find new location after showing up where it was originally suppose to be located. Not good in a location I've never been and in a hurry. Yet no discounts were offered or anything said...Christopher M.
Wasn't told about fees or any info when I called. Said it would all be taken care of. Ended up paying $75 that we shouldn't have.Bryan D.
My experience with this location was great. I had to extend the truck for one day which required me to communicate with the corporate customer service . That has been a nightmare. A $51.55 hold was placed on my card on March 9th and nobody wants to help me get the money freed up. The bank points their finger at U-Haul and vise versa. When I asked the U-Haul rep to stop speaking to me in a demeaning manner, she only got louder. When I asked to speak with a manager, she simply ended the call. I would deal with local businesses like this one w/o the toll free customer service, as my experiences were rude encounters with zero solutions.Daniel J.
It was easy to do and the staff was very helpful.Thomas P.
The only problem I experienced was with the software to transfer ID from phone to PC. Uhaul needs to debug this program.Jeremy S.
I was given wrong price when renting the trailer at this location! When asked what location I should return it to he said just look on the web site.simon E.
Quick and efficient!Steven S.
Customer service was horrible. And I was overcharged.Tammy B.
Very easy return and very helpful staff to quickly process our return and get us on our way.Steven S.
Process was super easy and efficient.Amanda L.
Easy drop off experience.DAVID C.
Great servicerege H.
Directions very confusing, especially for returning in the dark, took us about an hour to locate where to park the U-Haul and return the key, recommend pictures because it's not as obvious as the store we picked our U-Haul up fromRyan M.
A smaller supply of rental equipment but they had the piece I needed to transport my car. Great service, the owners were friendly, courteous and worked with me on return times.CONRAD K.
We were sent to a secondary location for the equipment. The service person was not as familiar with the equipment and it took a little longer.Caryl M.
Provide the truck ordered instead of something smallerJoe W.