This virtual thing didn’t work for me ad it took over an hour to get someone to let me out. Also the app wasn’t working and wouldn’t accept my license. I doubt I will rent again.
James W
Midgard Self Storage Colorado Springs 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80908
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Customer Reviews
- 3.0 Average Customer Rating
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I had a terrible experience with U-Haul. I spoke to someone on the phone to make my reservation for 8am on the 22nd. When the reminder email came through it said 10am. I called and spoke to someone who informed me that a truck was to be dropped off at 9am so I could not have one before 10am. I was okay with that. However when I got to the location to pick up the truck, which was the address on my confirmation, they had no trucks. After waiting for 10 minutes for someone to show up I was told this and that I would have to go to a secondary location to pick up a truck. Which I did and that place, the Forest Meadows Ave location was fine. But it is now after 11am for what was supposed to be an 8am pickup. Please get your stuff together so other people do not have this experience.
ALICIA RThe site did not have all items i reserved.
ANDREW COur original pick up time was 9:30am and location was very close to our house: YOUR STORAGE CENTER AT FLYING HORSE 2742 N GATE BLVD COLORADO SPRINGS, CO 80921. It was confirmed by phone the night prior to pickup however no one was there to help us at 9:30am and no one would answer the phone for this location. Wr could not check out on our own and the truck was sitting right there. We had to then find another truck and drive 20 min south to new location and check out virtually. The extra time it took to do this made us an hour late for the scheduled movers. I feel U-Haul should reimburse for such horrible customer service. You cost us extra for this move. I would NOT recommend the Flying Horse location.
JAMES Talthough i was missing the dolly that i paid for with the uhaul, overall everything was great.
mayra g