Lower the mileage rate it is crazy high
MATTHEW M
Tamlin Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80923
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Customer Reviews
- 4.0 Average Customer Rating
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This is a somewhat remote location but was fine for us because we were just dropping off a truck from a one-way trip from out of state and it was closest to our new home. We returned the truck after hours but were not able to complete the return on-line at that time. We did not interact with anyone for the return but when I called the next day during business hours the person was polite and the return was finalized without any issues.
KAREN JThe automated/virtual assistant system is terrible. I originally went to a U-Haul neighborhood dealer at 7115 Forest Meadows Avenue. There were no live employees on site. I had to use a virtual assistant to attempt to reserve a rental truck. The virtual assistant informed me there were no available trucks at my current location and booked my reservation at 5080 Tamlin Road. When I arrived at the new location, the office was locked, and no one was there. I observed the store hours sign on the front door which said the facility should be open at the time I was there. I attempted to call the phone number for the property manager over five times, but it went to voicemail. I went on the U-haul application which was terribly slow with a user interface that is not friendly for the unfamiliar user. After I completed the rental agreement, I eventually found my rental truck locked behind a coded gate, not in the front lot. I used customer support chat to inform U-Haul about my predicament. I was immediately questioned if I really did not see the truck in the front lot, even after I explained it was locked behind a security gate. The representative took time to look for a code, but then informed me there was nothing else to do but rebook the rental at another location, which would cost me a second fee. I was only able to get my rental truck because a customer of the storage facility opened the gate roughly thirty minutes after I had been waiting at the location to get the truck out. When I was finally able to get a hold of a representative of the management company for the location, I was told I should not have been able to rent the truck on the weekend as the facility was closed. Overall, it was a terrible experience which has me second guessing on using U-Haul for future rental truck needs.
Jeffrey WNobody there and the office was closed during posted office hours
ALLEN KDavid was amazing. Super friendly and helpful. All around great experience.
Rebecca B