Directions to pick up the truck were not clear. When I called in for assistance, the very helpful customer service individual had to look several places on his network before we found out where the keys was (in the back of the truck). The lock on the back of the truck was already set at the code so anyone could have opened the lock. When we returned the truck, the instructions said to put the key in the slot in the door. When we did that, we were told to put the key back in Tim he truck. The process was too confusing.
Roger O
Spring Valley Storage and Business Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, SC 29223
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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I’m not happy with U-Haul at all and will not use them again. Miscommunication and mis informed details. The video/recordings will show it all.
Latasha GJim was very professional!
Raj PIf I had to recommend a location, it would be an actual U-Haul location. If you’re comfortable with the self drop off process, however, this spot works fine.
Tanish FCouldn’t find the key drop box, no staff was on site. Forced to leave truck keys in the truck unlocked.
Eric W