The entire experience for the beginning to the end was very painstaking and made the move for me and my family very difficult! I rented a U-Haul and then got three different confirmation phone calls after I had already rented the U-Haul making sure that I was going to get the U-Haul on time. Once I picked up the U-Haul, I was given misinformation on where to drop it off at which cost me an extra $50 for mileage that I should not have been charged for ! At the first went drop off place I n Spring Hill, the lady that I spoke to at the drop off site was very rude and offputting and told me that she was not going to take the truck at this location and that I had to drive it somewhere else -when I asked her about the extra mileage She didn’t really seem to care one way or the other .. when I finally actually got to the drop off place I had no idea where it was at because there was no actual signage to drop it off and the gentleman there seemed to give even less cares about me being charged for anything than anyone else. What should’ve been a very easy move for me and my family was very difficult and made it very stressful not only on me, but for everyone helping me ! This was an absolute horrible experience and I’m not really sure if I will ever use U-Haul again after this!
JUSTIN H
Hotel O
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, TN 38401
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Customer Reviews
- 3.5 Average Customer Rating
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The place was very sketchy, but what made it worse is the lady behind the desk was very rude. Not friendly at all. She asked me for my number and when I was giving it to her she said “slow down!” Her attitude overall was not customer service friendly.
SARAY SBook a trailer in Dolly for Spring Hill Tennessee. They called me three days later the day before pick up told me I had to pick it up in Columbia arrived on the day to pick up the trailer and the lady told me there was no reservation for me overall experience was poor
keith aLooks like a trashy meth motel where the trucks are parked in the back corner of the lot.
Jameson RGood
James R