Run down not clean hotel.
David C
Hotel O
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, TN 38401
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Customer Reviews
- 3.0 Average Customer Rating
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This pickup location is an embarrassment to the U-Haul business. I had to wait in the lobby of a flea bag hotel for 45 minutes until the desk clerk showed up to provide the keys to the truck. Very unsafe location. The place was filthy as well.
Michael BThis was a very unsafe place for anybody to drop off a U-Haul or pick up a U-Haul. It’s an old motel run by people that do not speak English.. The parking lot was trashy.. There was a drug deal going on on one of the motel rooms. Crackheads walking down the sidewalk. Would not recommend it to no one especially a woman. I should’ve just called the cops and had him come over there and met a big old scene.
STEPHEN JThe entire experience for the beginning to the end was very painstaking and made the move for me and my family very difficult! I rented a U-Haul and then got three different confirmation phone calls after I had already rented the U-Haul making sure that I was going to get the U-Haul on time. Once I picked up the U-Haul, I was given misinformation on where to drop it off at which cost me an extra $50 for mileage that I should not have been charged for ! At the first went drop off place I n Spring Hill, the lady that I spoke to at the drop off site was very rude and offputting and told me that she was not going to take the truck at this location and that I had to drive it somewhere else -when I asked her about the extra mileage She didn’t really seem to care one way or the other .. when I finally actually got to the drop off place I had no idea where it was at because there was no actual signage to drop it off and the gentleman there seemed to give even less cares about me being charged for anything than anyone else. What should’ve been a very easy move for me and my family was very difficult and made it very stressful not only on me, but for everyone helping me ! This was an absolute horrible experience and I’m not really sure if I will ever use U-Haul again after this!
JUSTIN HNo one at the front desk for several minutes, trailer had a dead mouse in it and it smelled so bad we could not and would not put furniture in it…. Very disappointing, to the desk guy and he just laughed…… horrible experience
JAMES Z